I've found that in the web 2.0 world I expect companies to listen to me, even though only a few actually do.
A while back I blogged about how 37Signals makes it nearly impossible to downgrade your account once you've signed up to a paid one. I got no response from that post, or from the email I sent them, so today I cancelled my account.
They have one redeeming feature: an exit survey. When I have cancelled is exactly when I want to give you a piece of my mind. So hopefully 37Signals really reads and takes action based on these exit surveys.
But it does beg the question - why couldn't they listen before?
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2 comments:
Hi Simon,
Sorry to hear your experience with Highrise wasn't ideal. I know it's very frustrating that there isn't a way to localize files right now, and thus, downgrading is a bit of a pain. We're working to make this a lot easier in the future, and hope when we make some more improvements you'll give it a try again.
- Sarah
Thanks Sarah, I appreciate your comment.
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