It wasn't so good. Gave me more dandruff.
So I rang up, left a message asking for next steps to get a refund.
Got a call from Angie, who was really great. She explained their back story, that their previous formulation never had any complaints, but their current formula had a few complaints similar to mine.
She then asked if I'd be interested in trying the old formulation. Worth a try!
Great customer service is leadership. Angie led me towards a different solution that might just be of more value to me than a cash refund.
The customer can also help. I was my usual friendly self, even though I was making a complaint.
Being nice to people really does make life easier, 90% of the time. And the nicer you are the 90% of the time, the more effective is the 10% when you bring out the big guns :)
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2 comments:
Huh. A good product - it works for me better than any other product I've tried in my whole life! Good to hear good customer service story tho. Now I'm even more of a fan.
Thanks for your comment! If this works I'm a convert too.
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